At BUYSTICKTILES, we are committed to providing you with the best shipping options, ensuring that we deliver to customers worldwide with the highest levels of responsiveness.

🕒 Order Processing Time

• Verification & Packaging: All orders undergo verification, quality checks, and packaging.

• Dispatch: Orders are dispatched to our fulfillment center within 48 hours after placement.

• Note: During periods of high order volume or international holidays, processing and/or delivery times may take slightly longer than normal.

🚚 Shipping Time

• Transit Time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

• Delivery Estimates: Standard shipping to the United States, Australia, United Kingdom, Austria, France, Germany, Italy, Poland, Spain, Canada, Ireland, Belgium, Bulgaria, Czech Republic, Denmark, Finland, Greece, Hungary, Norway, Romania, Slovakia, Sweden, Switzerland, Portugal, Netherlands, and Singapore usually takes 5–7 business days.

• Remote Areas: Orders shipped to Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, Army Post Office (APO), and APO/FPO/DPO addresses may require longer transit times.

📦 Shipping Fees

• Free Shipping: Standard shipping is free to the United States, Australia, United Kingdom, Canada, Austria, France, Germany, Italy, Poland, Spain, and Singapore.

• Surcharge: A $12.99 surcharge applies to orders shipped to remote areas within the United States.

🏢 Warehouses & Fulfillment

• Warehouse Locations: We have warehouses in the following countries and regions:

  • USA: California, Georgia

  • Canada: Montreal

  • UK: Edinburgh

  • Germany: Hamburg

  • Singapore

  • Hong Kong

• Order Fulfillment: To better serve our customers, we will ship orders from the nearest warehouse. If some warehouses are short of stock, orders may be fulfilled from other warehouses.

🚛 Logistics Providers

• USA: UPS, USPS, FedEx

• Canada: Canada Post, UNIUNI

• UK: Yodel, Royal Mail, Hermes

• Australia: Australia Post

• Other Countries: Please contact us for more information.

• Note: The final logistics provider will depend on the local logistics situation.

✏️ Order Modifications & Cancellations

• Modification/Cancellation: If you decide to cancel or edit your order, please notify us immediately via email at service@buysticktiles.com.

• Shipped Orders: Once your order has shipped, it cannot be edited or canceled. For details, please refer to our Returns & Refunds Policy.

📦 Delivery & Tracking

• Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with details about the items in the package, a tracking number, and a link to the shipping company's website.

• Tracking Updates: Please note that sometimes it takes the shipping company some time to update the shipment status; your tracking link may not work immediately.

• Unsuccessful Delivery: In the event of any unsuccessful delivery, you will be notified by email.

• Missing Packages: If you do not receive your package, please contact us within 30 days of your order date. Our customer service team will respond within 24 hours. Please note that overdue requests may not be accepted.

📩 Contact Us

• Email: For any questions or assistance, please contact us at service@buysticktiles.com. Our customer service team is dedicated to helping you and will reply within 24 hours.